Privacy Policy

1. Who We Are

Gutta Brand LLC, doing business as Gutta Cookies ("we," "us," or "our"), operates the website at gutta.live and related SMS marketing programs. Our principal place of business is in the United States.

If you have questions about this Privacy Policy, contact us at: privacy@gutta.live

2. Information We Collect

We collect the following categories of personal information when you submit our SMS opt-in form:

• Name - first and last name you provide
• Mobile phone number - used exclusively to deliver SMS messages you have opted in to receive
• Consent record - timestamp, IP address, and form data at the time you provided consent, retained for compliance purposes

We may also automatically collect standard server log data (IP address, browser type, pages visited, time of visit) when you browse our website. This data is used only for security and analytics purposes and is not associated with your SMS subscription.

3. How We Use Your Information

We use your name and phone number for the following purposes:

• To send you recurring automated marketing SMS text messages, including new flavor announcements, limited-batch notifications, exclusive promotions, and order-related updates
• To personalize SMS messages with your name
• To maintain a record of your consent as required by applicable law and carrier guidelines
• To process opt-out requests when you reply STOP

We do not use your information for any other purpose without your explicit consent.

4. SMS Marketing Program Details

Consent to receive SMS messages is not a condition of purchasing any goods or services from Gutta Cookies. You may opt out at any time without affecting your ability to place orders.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• SMS platform providers - We use third-party SMS delivery platforms (such as Twilio) to send text messages on our behalf. These providers act as data processors under our instructions and are contractually prohibited from using your data for any other purpose.
• Legal compliance - We may disclose your information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Gutta Cookies or others.
• Business transfer - If Gutta Brand LLC is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you via SMS or email before your information is transferred and becomes subject to a different privacy policy.

6. Data Retention

We retain your name and phone number for as long as you are subscribed to our SMS program. Upon receipt of a valid STOP reply or written opt-out request, we will suppress your number from future sends within 10 business days and retain your number on our suppression list to honor your opt-out preference.

Consent records and opt-out records are retained for a minimum of 5 years to comply with applicable telecommunications regulations and carrier requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access - Request a copy of the personal information we hold about you
• Correction - Request that we correct inaccurate or incomplete information
• Deletion - Request that we delete your personal information (subject to our legal retention obligations)
• Opt-out of SMS - Reply STOP to any Gutta Cookies text message at any time

To exercise any of these rights, contact us at privacy@gutta.live. We will respond within 30 days.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a verifiable consumer request, email privacy@gutta.live.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Our SMS program and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at privacy@gutta.live.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will provide notice via SMS to current subscribers or via a banner on our website. Your continued participation in our SMS program following notice of changes constitutes your acceptance of the updated policy.

12. Contact Us

Gutta Brand LLC
DBA Gutta Cookies
Email: privacy@gutta.live
Support: hello@gutta.live